ITIL® 4 Specialist: Drive Stakeholder Value - Including Exam
This course provides those IT leaders, practitioners and support staff who already hold the ITIL® 4 Foundation qualification with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts. The course is based on the ITIL® 4 best practice service value system featured in the latest 2019 guidelines.
This course includes a web proctored exam.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
24 courses found
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- Delivery Format: Public Classroom
- Date 05-07 May, 2025
- Location: Dubai-Knowledge Village
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- Delivery Format: Virtual Learning
- Date 05-07 May, 2025
- Location: Virtual
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- Delivery Format: Public Classroom
- Date 18-20 May, 2025
- Location: Riyadh
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- Delivery Format: Public Classroom
- Date 02-04 June, 2025
- Location: Dubai-Knowledge Village
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- Delivery Format: Virtual Learning
- Date 02-04 June, 2025
- Location: Virtual
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- Delivery Format: Public Classroom
- Date 22-24 June, 2025
- Location: Riyadh
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- Delivery Format: Public Classroom
- Date 07-09 July, 2025
- Location: Dubai-Knowledge Village
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- Delivery Format: Virtual Learning
- Date 07-09 July, 2025
- Location: Virtual
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- Delivery Format: Public Classroom
- Date 20-22 July, 2025
- Location: Riyadh
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- Delivery Format: Public Classroom
- Date 04-06 August, 2025
- Location: Dubai-Knowledge Village
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